01675 432 123

Returns Request

Please use this form to request the return of a full or partial order you have placed online with The Headset Store.

Once submitted a member of our team will be in touch to resolve your return request. We will also send you an email confirming the next steps following your return request including full details on how and where you should return the goods too.

Returning Headsets to Poly (Plantronics)

To Return a Headset to Poly (Plantronics) please see our guide to Making a Warranty Claim with Poly and follow the instructions.

  • Date Format: MM slash DD slash YYYY

Returns Terms and Conditions

Please take some time to read and understand our returns terms and conditions.  Our returns policy does not affect your statutory rights under british law.  If you have any questions or concerns that this does not cover, please call our team on 01675 432 123 or email technical@headset-store.co.uk

If you are unhappy with your goods in any way, you can return them within 14 days of delivery date subject to any re-stocking charges which are shown below. After your 14 day return period has ended, items will not be accepted for a refund unless they are faulty and they fall under their respective warranty. All Items returned after 14 days of delivery will be repaired or replaced under warranty before being dispatched back out to you using the address given on your original order.

You must notify us within 48 hours if goods have been damaged in transit otherwise we will not hold any responsibility. You must also notify us within 48 hours if goods contents are missing or not delivered as expected otherwise we will not hold any responsibility.

All returned goods must be sent back to us, at your own expense in the original condition they were supplied, complete & undamaged with their original packaging, documentation and manuals to be considered for a refund.  Any items received in substandard condition will not be refunded or replaced.

We do not refund original postage & packing costs costs unless this has agreed with a manager. Headset Store retain the right to refuse any goods that have been opened, used or damaged.  We highly recommend that any items returned are recorded or sent with a reputable courier who require a signature as we will not take responsibility for lost or damaged items.

Business & Company purchases returned within the 14 day period will be be subject to a re-stocking fee unless the item is found to be faulty and in this instance they will be replaced. This charge is applied to cover our time, handling and courier surcharges as well as all of the administration involved. Any refund issued, will be returned minus this restocking charge and the original carriage charge (unless the item was faulty or damaged on delivery)

  • Telephone Headsets Carry a 20% Restocking &  Administration Fee
  • Cordless Phones Carry a 20% Restocking Fee & Administration Fee
  • Telephone Systems Carry a 20% Restocking & Administration Fee
  • Telephone System Cards Carry a 20% Restocking & Administration Fee
  • Telephone System Handsets Carry a 15% Restocking & Administration Fee

All Items Returned must carry the original warranty sticker otherwise they will be rejected and no refund issued.  All items we ship have their serial numbers matched against your order.  Any item returned where our serial numbers do not match up will be rejected automatically.

All our products have a minimum 12 month guarantee from date of purchase unless otherwise stated.  Items from some manufacturers carry a longer warranty directly from the manufacturer. 

For new Jabra, Plantronics, Poly, EPOS Sennheiser and Yealink products purchased from us we will directly handle the return and replacement for a period of 30 days from the date of delivery. Following this 30 day period, you agree to register the product directly with the manufacturer who will be responsible for handling any return or replacement directly.

Any refurbished items you purchase from us will carry a 12 Month warranty unless indicated otherwise.

This means that if the product develops a fault or stops working during this period, we will replace it at our own cost “like for like”. Please Note: The 12 month guarantee does not cover wear & tear, accidental or malicious / wilful damage.

We do not offer refunds on orders outside of the original 14 day return period if they develop a fault.


In the unlikely event of a fault occurring within the guarantee period you need to complete our online returns form.  A member of our team will then contact you to discuss the return. We do not accept any returns without a completed returns form that has been acknowledged by our team.  If you have not already registered your return with us, you can do this from the returns form at the top of this page where you are able to complete the details of your order.

  • You must send back any goods relating to a warranty claim at your own expense. Please ensure all returned goods are adequately insured (to the value of the goods). Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.
  • Upon return, if no fault is found we reserve the right to charge you for the cost of returning the goods back to you. If the item is faulty, we will fully repair or replace it depending on the nature of the fault / problem. We will return any items we need to repair or replace at our expense.
  • We may ask for the original proof of payment for any warranty claim.

Prior to any returning any items, you MUST complete an online returns form above.  Any returned items that we receive without a prior confirmation from our Team will be rejected until we receive this request.

Returning Non Faulty Items

If you wish to return an item that is not faulty then you still may be able to to under our returns policy.  The table below shows what returns we are able to accept and when we are able to 

Under 14 Days 15 - 30 Days 30 Days +
Item Is Faulty

Return to Us

Return to Us

Return to Manufacturer
Incorrect Item Ordered

Return to Us

20% Restocking Fee

Returns Not Accepted

Customer Changed Mind

Return to Us

20% Restocking Fee

Returns Not Accepted

Thanks for submitting your account application.  A member of our team will be in touch shortly following your application request.

In the meantime, please contact us on 01675 432 123 or email sales@headset-store.co.uk if you have any further questions.