Returns Request

Please use this form to request the return of an order you have placed with The Headset Store.

Before you submit your return, please ensure you check our terms and conditions otherwise your return may be rejected.

Once your return request has been submitted, a member of our team will be in touch to discuss it. If the return is accepted, we will also send you an email confirming the next steps following your return request including full details on how and where you should return the goods too.

Please be aware that our email responses can “occasionally” end up in spam/junk folders. Please check these when expecting a reply from us.

Returning Headsets to Poly (Plantronics)

To Return a Headset to Poly (Plantronics) please see our guide to Making a Warranty Claim with Poly and follow the instructions.

Within 14 Days of Delivery you can :-

After 14 Days you cannot :-

Seek help before requesting a return

The Headset Store employ a team of Headset experts.  If you are experiencing any issues with your Headset or any other item ordered from The Headset Store, please contact us before you request a return as we can normally resolve these issues.

Thanks for submitting your account application.  A member of our team will be in touch shortly following your application request.

In the meantime, please contact us on 01675 432 123 or email if you have any further questions.